Resume for Jack Freeman, B.S., A.E.E.

 SENIOR TECHNICAL WRITER & CONTENT MANAGER 

• Highly skilled professional with 20+ years of experience in electronics engineering, technical content management, systems integration, and enterprise-level documentation.
   
• Excels in translating complex technical concepts into clear, concise, and engaging materials tailored to diverse audiences.
   
• Well-versed in collaborating with engineers, developers, and stakeholders to produce user manuals, API documentation, whitepapers, and training materials.
   
• Demonstrated success in creating, managing, and optimizing technical documentation for complex systems, networking infrastructure, and emerging technologies.
   
• Proficient in leveraging innovative tools and methodologies to improve processes and communication.
   
• Recognized for exceptional attention to detail, project management skills, and a commitment to delivering customer-focused content that drives product adoption and user satisfaction.

Technical Documentation: API Development Guides, IT Infrastructure Manuals, Disaster Recovery Protocols

Collaboration with Developers: ensuring documentation accuracy, supporting successful product launches and updates.

Systems Integration: Electronics Engineering, LAN/WAN Networking, Security Protocols

Content Management: SharePoint Architecture, Knowledge Base Migration, Metadata Tagging

Tools & Platforms: Azure DevOps, Postman, JMeter, IntelliJ, Docker, Kubernetes, ServiceNow

Methodologies: Agile-Scrum, Enterprise Content Management, Zero Downtime Deployment

Software Proficiency: Office 365 Suite, Adobe Creative Suite, Visual Studio Code, Tableau

DevOps & CI/CD Tools: Azure DevOps, JFrog Artifactory, Git, Docker

Programming Frameworks: Java, Node.js, Python, GraphQL

Testing & Monitoring Tools: JMeter, Postman, Dynatrace, SonarQube, Splunk

Deployment Strategies: Bluegreen Canary Deployment, Rolling Upgrades, Zero Downtime Deployment

Content Management Platforms: SharePoint, Confluence, Adobe Experience Manager (AEM)

Design Tools: Microsoft Visio, Adobe Photoshop 

· Managed comprehensive documentation for Humana's Digital Health Platform (DHP), including developer onboarding, coding environment setup, and Azure DevOps workflows.

· Authored procedural guides for deployment strategies, disaster recovery plans, and API security protocols.

· Spearheaded the migration of extensive knowledge bases from Confluence to SharePoint, improving searchability, accessibility, and operational workflows.

· Leveraged AI tools such as ChatGPT and DeepAI to enhance documentation quality and streamline content development processes.

· Designed onboarding curricula and instructional materials, achieving a 40% reduction in new hire training time.

· Streamlined technical processes by creating standardized templates and workflows, increasing efficiency and documentation accuracy. 

04/2024–Present: Independent Study & Personal Resilience 

· Focused on professional upskilling, tool mastery, and readiness for return to remote technical writing roles.

· Deepened expertise in ChatGPT 4.0, HTML/CSS, Adobe Creative Suite (Photoshop, After Effects, Dreamweaver), Visio, and GoDaddy’s Airo Website Builder.

· Created and launched freemancreativetech.com as a professional showcase for résumé content, documentation history, and writing samples.

· Continued training in agile documentation practices, UX writing techniques, and structured technical communication.

· Navigated a series of life events including personal loss, injury recovery, and relocation to Nashville to support family.

· Currently seeking Remote full-time or contract opportunities in technical writing, documentation strategy, or remote content development.

Senior Technical Writer & Technical Content Manager | Humana, Duluth, GA | 04/2022-04/2024

· Developed and maintained comprehensive documentation for Humana's Digital Health Platform (DHP), including developer onboarding, coding environment setup, and Azure DevOps workflows.

· Created procedural guides for deployment strategies, disaster recovery plans, and API security protocols.

· Led the successful migration of the knowledge base from Confluence to SharePoint, improving searchability and operational efficiency.

· Leveraged AI tools (ChatGPT, DeepAI) to enhance documentation quality and optimize processes.

Technical Writer (UX/UI Documentation) | Ernst & Young, Duluth, GA | 09/2021-03/2022

· Authored and updated ERP management tool documentation, revising user guides to reflect platform updates and enhance user experience.

· Partnered with UX/UI teams to ensure documentation adhered to content standards and aligned with design objectives.

Technical Consultant & Writer | Independent Consultant/Freelance, Duluth, GA | 06/2019-06/2021

· Delivered technical consulting, PC support, and analytics reporting, with expertise in Windows 10 and Office 365 upgrade implementations.

· Authored and published technical articles on emerging technology trends and documentation best practices.

IT/IS Manager & Business Analytics Reporting | Affiliate Asset Solutions, Peachtree Corners, GA | 08/2015-06/2019

· Designed and implemented custom reporting systems integrating CRM and analytics data, enabling real-time updates and informed decision-making.

· Developed a standardized Windows system image, achieving an 80% reduction in setup times.

· Managed network security protocols to ensure industry compliance, minimizing audit costs and enhancing system integrity.

· Acted as the technical liaison for technology upgrades, rollouts, and expansions, ensuring seamless production continuity.

IT/IS Manager & Business Analytics Reporting | Solco Healthcare U.S. | 03/2011-08/2015

· Designed and implemented a robust IT infrastructure, overseeing LAN networking, data backups, and software upgrades.

· Led the successful migration to Windows 10, Office 365, and SharePoint, significantly improving operational efficiency.

· Developed sales data tracking tools to generate KPI reports and trend analyses, driving performance optimization.

· Managed account histories and payment tracking, resolving problematic accounts to restore and strengthen client relationships.

· Created detailed internal and client-facing communications, enhancing sales support and boosting client retention.

Training & Assessments Content Manager | MeasureUp.com, Atlanta, GA

· Co-founded and scaled a web-based SAAS IT certification platform, driving growth from a negative valuation to $19M in 4 years.

· Designed and developed Microsoft and CompTIA certification preparation materials, generating $2.5M in annual revenue.

PRIOR EXPERIENCE: 

Technical Courseware Developer, UI Documentation | Executrain of Atlanta

· Developed instructor-led training curricula, including Instructor Manuals, Student Textbooks, Lab Guides, and Knowledge Assessment Exams, for ExecuTrain's "Internetworking with Microsoft TCP/IP" course.

· Published materials in 25 languages, adopted globally by ExecuTrain centers.

· Authored and maintained comprehensive API documentation, covering specifications, testing protocols, and integration guides using tools like Postman and JMeter.

· Led content migration projects, transitioning knowledge bases from Confluence to SharePoint, ensuring seamless accessibility and organization.

Electronics Repair Technician | Technical Systems Configuration & Sales | Computer-Assisted Learning Systems | Cloud-Based Learning Curricula | Technical Training & Assessments | Pharmaceutical Manufacturing | Medical Billing & Healthcare